Carrier scans may occasionally appear delayed, particularly during weekends, holidays, severe weather, or busy shipping periods. Your package may still be moving even when tracking has not recently changed.

Check around your property, mailbox, entrances, parcel lockers, household members, and neighbors. Carriers may sometimes mark a shipment delivered shortly before final physical delivery. If you still cannot locate the package, contact us and we will review the available tracking information.

First check your spam or junk folder. If your order has been processing longer than expected and you still have not received shipping information, contact us with your order number.

Check the carrier tracking page for updated instructions. Depending on the carrier, another delivery attempt, pickup instructions, or additional delivery options may be available.

Contact us as soon as possible. We will make reasonable efforts to update your address before fulfillment, but changes cannot be guaranteed after an order has already been processed or shipped.

Please contact us with your order number, a description of the issue, and photos of the product and packaging where applicable. Eligible claims will be reviewed according to our Refund & Return Policy.