Domestic Shipping Only

Geek Shack currently ships orders within the United States only.

We do not currently offer international shipping. Orders requiring delivery outside the United States cannot be accepted through our standard online checkout.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing includes order verification, payment confirmation, product preparation, packaging, and preparation for shipment.

Estimated Transit Time

Once your order has been processed and shipped, the estimated transit time is:

5–7 business days, Monday through Friday.

Transit times begin after the order has been transferred to the applicable shipping carrier.

Saturdays, Sundays, and applicable holidays are not included when calculating our standard business-day transit estimate.

Order Tracking

When tracking information is available, customers will receive shipment information after the order has been dispatched.

Please allow some time after receiving a tracking number for the shipping carrier's system to display the first tracking update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your recipient name, street address, apartment or suite number, city, state, and ZIP code before completing your order.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

Delivery Delays

Our delivery times are estimates and are not guaranteed delivery dates.

Shipments may occasionally experience delays due to circumstances outside our reasonable control, including:

• Carrier delays or transportation disruptions.
• Severe weather.
• Holiday shipping volumes.
• Incorrect or incomplete delivery information.
• Unexpected operational disruptions.

If your order is significantly delayed, please contact us with your order number so we can review the available shipment information.

Lost or Missing Packages

If your tracking information has not updated for an unusual period or you believe your order may have been lost during transit, please contact Geek Shack.

We will review the available tracking information and assist with the appropriate next steps.

Packages Marked Delivered

If the carrier marks your order as delivered but you cannot locate it, please first check around the delivery location, entrances, mail areas, household members, or neighbors who may have accepted the package.

If you are still unable to locate the shipment, contact us with your order and tracking information.

Damaged Shipments

Please inspect your order after delivery.

If an item arrives damaged, contact support@geek-shack.shop as soon as possible.

Please provide your order number, a description of the damage, and photographs of the product and packaging where applicable.

Damaged-product claims will be handled in accordance with our applicable Refund & Return Policy.

Undeliverable or Returned Packages

A shipment may be returned to us if the address is incomplete, incorrect, delivery attempts are unsuccessful, or the package cannot otherwise be delivered.

If this occurs, we may contact you regarding the appropriate next steps.

Order Changes & Cancellations

If you need to modify or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the order may need to be handled according to our Refund & Return Policy.