Information We Collect

Depending on how you interact with Geek Shack, we may collect different categories of personal information.

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased, order history, returns, refunds, shipping information, and related transaction details.
• Payment information necessary to complete your purchase. Payments may be processed through third-party payment providers, and Geek Shack may not directly receive or store your complete payment-card information.
• Account information, if customer accounts are available, including login and account-related information.
• Device and usage information, such as IP address, browser type, device type, operating system, website activity, referring pages, and similar technical information.
• Communications you send to us, including customer service inquiries, return requests, reviews, and other correspondence.

How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Process and fulfill orders.
• Process payments and transactions.
• Arrange shipping and delivery.
• Provide order confirmations and tracking information.
• Process returns, exchanges, cancellations, and refunds.
• Respond to customer-service requests.
• Maintain customer accounts where applicable.
• Operate, maintain, and improve our website.
• Detect, investigate, and prevent fraud or unauthorized activity.
• Protect our customers, website, and business.
• Maintain business and transaction records.
• Comply with applicable legal and regulatory obligations.
• Send marketing communications where permitted and subject to applicable consent and opt-out requirements.

Shopify & Service Providers

Our online store is hosted through Shopify. Shopify provides the e-commerce technology that allows us to operate our online store and process transactions.

We may also work with third-party service providers that perform services on our behalf, such as payment processing, shipping, website hosting, analytics, fraud prevention, customer support, marketing, and other business operations.

These providers may process personal information as necessary to provide their services to us, subject to their own contractual, legal, and privacy obligations.

How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• Shopify and e-commerce service providers.
• Payment processors and financial service providers.
• Shipping and delivery companies.
• Technology and hosting providers.
• Analytics and advertising service providers.
• Professional advisers and service providers.
• Government authorities or other parties when required by law or reasonably necessary to protect legal rights.

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, maintain shopping-cart functionality, improve performance, prevent fraud, and support analytics or advertising.

Your browser may allow you to block or remove cookies. Disabling certain cookies may affect the functionality of some parts of our website.

Advertising & Analytics

We may use analytics and advertising services to better understand how visitors interact with our website and to measure or improve our marketing.

Depending on the technologies used and applicable state law, certain advertising or analytics activities may be considered a "sale," "sharing," or use of personal information for targeted advertising even when no money is exchanged for the information.

Where required, we provide customers with applicable choices regarding these activities.

Sale of Personal Information

Geek Shack does not sell personal information for money.

However, as described above, certain uses of advertising or analytics technologies may be treated as a sale or sharing of personal information under some U.S. state privacy laws. Applicable privacy choices will be provided where required.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security. Customers should also take appropriate steps to protect their account credentials and devices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining transaction and business records, resolving disputes, preventing fraud, and satisfying legal, accounting, tax, or regulatory obligations.

Retention periods may vary depending on the type of information and our legal or operational requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• A copy of certain personal information.
• Information about categories of personal information collected or disclosed.
• Opt-out of certain sales, sharing, or targeted advertising activities where applicable.

We may need to verify your identity before processing certain privacy requests. Some requests may also be subject to exceptions permitted by applicable law.

To submit a privacy request, contact us at support@geek-shack.shop .

Marketing Communications

If you receive promotional emails from Geek Shack, you may unsubscribe by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may still send non-promotional communications relating to your orders, transactions, customer-service requests, or other necessary business matters.

Children's Privacy

Our website and online purchasing services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 in circumstances where doing so is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Geek Shack is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where these laws apply to Geek Shack, we will process eligible requests in accordance with applicable requirements and will not unlawfully discriminate against customers for exercising their privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, legal requirements, or business operations.

When we update this policy, we may revise the "Last Updated" date displayed at the top of this page.