What Is a Pre-Order?

A pre-order allows you to purchase or reserve a product before its official release or before the product is available for immediate shipment.

Pre-orders may be offered for upcoming trading card releases, games, collectibles, hobby products, accessories, or other items expected to become available at a later date.

The expected release date or release window will normally be displayed on the applicable product page when available.

When Pre-Orders Ship

• Pre-order items are not normally shipped immediately after purchase.
• They are prepared for shipment after the product becomes available to Geek Shack following its official release or expected availability date.
• Once your pre-order is ready and ships, you should receive a shipping confirmation and tracking information when tracking is available.
• After the order ships, our standard shipping estimates apply. Geek Shack normally processes orders within 1–3 business days, followed by approximately 5–7 business days of estimated transit.

Estimated Release Dates

Release dates shown for pre-order products are based on information available to Geek Shack from manufacturers, distributors, publishers, suppliers, or other relevant sources.

These dates may occasionally change for reasons outside our control. A displayed release date should therefore be considered an estimated availability date unless specifically stated otherwise.

If we become aware of a significant change affecting your pre-order, we may provide an update using the email address associated with your order.

Payment for Pre-Orders

Unless otherwise stated during checkout, payment for a pre-order may be authorized or collected when the order is placed.

The payment method and applicable charges will be displayed through Shopify checkout before you complete the order.

Applicable taxes and any shipping charges will also be shown during checkout where required.

Pre-Order Pricing

The amount shown and accepted during checkout is the price associated with your pre-order at the time the purchase is made, subject to any applicable taxes, shipping charges, discounts, or other adjustments displayed at checkout.

Later changes in market value do not automatically change an already completed pre-order.

Promotional offers or future price reductions do not necessarily apply retroactively unless Geek Shack specifically states otherwise.

Product Allocation & Availability

Pre-order availability may depend on quantities supplied to us by manufacturers, distributors, or suppliers.

Although we aim to fulfill accepted pre-orders, supplier allocation changes, production issues, cancellations, or other unexpected circumstances may occasionally reduce the quantity available.

If Geek Shack is unable to fulfill your pre-order, the affected item or order will be cancelled and any payment collected for the unfulfilled product will be refunded to the original payment method.

Mixed Orders: Pre-Order + In-Stock Items

If an order contains both pre-order products and products already in stock, shipment timing may depend on how the order is processed and when all products become available.

In some cases, the entire order may be held until the pre-order item becomes available.

If you need an in-stock product as soon as possible, we recommend placing it in a separate order from pre-order products.

Pre-Order Cancellations

You may request cancellation of an eligible pre-order before it has shipped.

To request cancellation, contact: support@geek-shack.shop and include your order number.

If the pre-order has not yet entered shipment and cancellation can still be completed, any payment collected for the cancelled item will be refunded to the original payment method.

Once an order has shipped, cancellation is no longer possible and the applicable Refund & Return Policy will apply.

Refunds

Approved pre-order refunds are issued to the original payment method used for the purchase.

After Geek Shack processes the refund, please allow approximately 5–10 business days for the credit to appear, depending on your bank or payment provider.

If a product is cancelled by its manufacturer, distributor, or supplier and Geek Shack cannot fulfill the pre-order, the affected purchase will be refunded.

Changes to Release Dates

Product release dates are often determined by third parties, including manufacturers, publishers, and distributors.

A change to an expected release date does not necessarily mean that your order has been cancelled.

If a release is delayed, your pre-order may remain active until the product becomes available. If you do not wish to wait, you may contact us to request cancellation before shipment, subject to the terms of this policy.

Cancelled or Discontinued Products

Occasionally, a manufacturer or supplier may cancel, discontinue, or otherwise make a pre-order product unavailable.

If Geek Shack determines that we cannot fulfill the order, we will cancel the affected product and issue an applicable refund to the original payment method.

Pre-Order Communication

Depending on the status of your order, customers may receive:

• An order confirmation after checkout.
• Updates if we become aware of a significant change to the expected release or availability date.
• A shipping confirmation when the order is dispatched.
• Tracking information when available from the applicable carrier.

Please ensure that the email address entered during checkout is accurate and monitor your spam or junk folder if you are expecting an order update.