30-Day Return Window

You may request a return within 30 days of the delivery date of your order.

To be eligible for a return, the item must generally be in the same condition in which it was received. Products should be unused, unaltered, and returned with their original packaging, accessories, manuals, inserts, and other included components when applicable.

Proof of purchase or your order information may be required to process a return.

How to Request a Return

Before sending an item back, please contact us at support@geek-shack.shop.

Include your order number, the item you would like to return, and the reason for your return. If there is a problem with the product, photographs may also help us review your request.

Please do not send a return without first contacting us. Once your request has been reviewed, we will provide the appropriate return instructions.

Change-of-Mind Returns

If you decide that you no longer want an eligible item, you may request a return within the 30-day return period.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@geek-shack.shop.

Please provide your order number, a description of the issue, and photographs of the product and packaging when appropriate.

After reviewing the issue, Geek Shack may provide an appropriate resolution such as a replacement, refund, or approved return.

When a return is required because an eligible product arrived damaged, defective, or incorrect due to our error, Geek Shack will cover the applicable return shipping cost.

Refunds

Once an eligible return has been received, we will inspect the product and notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

After the refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact us.

Replacements and exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an appropriate alternative or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items returned more than 30 days after delivery.
• Products that have been used, altered, modified, or damaged after delivery.
• Products missing original packaging, accessories, components, or other required materials.
• Personalized or custom-made products.
• Gift cards, where applicable.
• Products clearly identified as final sale, except where applicable law provides otherwise.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has shipped, we may be unable to cancel it, and an eligible item will need to be handled through our normal return process.

Return Shipping & Packaging

Customers are responsible for securely packaging products being returned.

We recommend using a trackable shipping method when you are responsible for arranging the return.

Geek Shack cannot guarantee receipt of a return package sent without appropriate tracking or contrary to the return instructions provided by our customer support team.